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• The card is expired.
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.

• For purchases of downloaded products, your credit card will be charged within a day of the completion of your order.
• For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.
• If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing). If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order. Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

Please see our order by deadlines below for shipments to arrive by December 24th, 2019, barring any unforeseen delivery issues. All ship methods are tracked unless otherwise noted, and we recommend tracked services for holiday shipping.

United States
Standard Shipping: December 12th
2-Day Shipping: December 19th
Next Day Shipping: December 22nd

Canada
Standard Shipping: December 12th
Expedited (2 Day): December 18th

United Kingdom
Royal Mail and Parcelforce: December 22nd
Post (untracked): December 17th

Ireland
Primeline (untracked): December 18th

Continental Europe
International Global Express: December 19th
UPS: December 19th
International Post (untracked): December 12th

Rest of World
International Global Express: December 19th
International Post (untracked): December 12th

You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and clicking Save Target As in Microsoft Internet Explorer or Save Link As in Mozilla Firefox. Do not rename the download file as this can cause installation problems.

Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you have more questions or need help with your download, please contact Technical Support using the information below.

No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.

For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.

First, make sure you have the correct serial number or activation code. You can get your serial number or activation code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.

Physical Items Refunds

Pre-orders can be cancelled prior to the availability and shipment date of the product. All other purchases for physical goods via the Rockstar Warehouse are final; we are unable to offer refunds or returns other than for issues covered by our warranty. Please see our warranty for more information www.rockstargames.com/eula.

If an item is received damaged, we allow exchanges for the same item only. To report a damaged or defective item, please contact Customer Service. For shipments damaged in transit, a claim should be filed with the carrier. Please retain the original packaging until the claim has been resolved.

Virtual Currency & Virtual Goods Purchases

All purchases of virtual currency or virtual items, including Shark Cards for Grand Theft Auto Online or Gold Bars for Red Dead Online are final.

Digital Game Refunds

Digital Game purchases and Bundle purchases from the Rockstar Warehouse and redeemed via the Rockstar Games Launcher may be refunded within 14 days of purchase at the discretion of the retailer. No Digital Game or bundle purchases will be refunded if (a) the purchase included physical goods, virtual Currency, virtual goods or any other non-refundable item or (b) there is more than two hours of playtime collectively associated with the games purchased.. All decisions whether to refund a digital game purchase are solely in the discretion of the retailer. This does not apply for Digital Games purchased from the Rockstar Warehouse that require redemption via Steam.

For orders paid online, you can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your order cannot be cancelled if it has already shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.